- ABOUT OUR PRODUCTS
- ABOUT YOUR ORDERS
- ABOUT SHIPPING & RETURNS
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Our customer service team is available for live Whatsapp chat using the chat bubble on the bottom right corner of the website, available from 9AM - 5PM, from Monday to Friday.
ABOUT OUR PRODUCTS
We would suggest ½ or a teaspoon for a cup of coffee or tea. However, it totally depends on your personal preference.
As a general guideline, a teaspoon of our syrup is equivalent to about 4 to 5 teaspoon of raw sugar.
Of course! We are a new company and working hard to acquire official "Halal" certification soon.
We are a Malaysian and Bumiputra company. Using "halal" raw materials, sourcing from "halal" suppliers and adhering to "halal" rules and regulations are very important to us.
Definitely! We only use ingredients that are approved by the government and proven safe to be consumed. Nevertheless, your goal is to stay hydrated (and be delightful at the same time) without going overboard.
Like everything else in life, you should practice moderation; Even too much water can cause health concerns!
Instead of sugar, we use sucralose and acesulfame potassium. Both are among the safest sugar substitutes available.
No. Refrigeration is not required.
For now, we only have bottles in two sizes - 50ml & 500ml. We do plan to have bigger bottles in the future.
ABOUT YOUR ORDERS
We accept the following credit cards: Visa, MasterCard, American Express and PayPal. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon the placing of your order.
Orders are normally shipped within 2 to 5 business days, then will spend another 5 to 10 days in transit before they reach your doorstep.
You can track your orders by logging into your account here. You can also check your email for order confirmation and shipping notifications.
Orders may be shipped in two separate shipments. If this happen to your order and within 5 days since your first package arrived, you still do not receive a notification about the rest of your order, please contact us at email@example.com
Yes, you can. However, please notify us before we process your order. Processing your order may start an hour after you place the order.
To change your order, please email us at firstname.lastname@example.org with the order details.
If we are able to change your order, you will be notified via email.
Of course you can. However, please cancel before we process your order. Processing your order may start an hour after you place the order.
To make a cancellation request, please email us at email@example.com with the order details. If we are able to cancel your order, we will response to you with our automatic cancellation email.
You certainly can. Nevertheless, it is with terms and conditions. Please visit our Return, Refund & Shipping Policy for detailed information.We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, please ensure that:
- It is within 30 days after the delivery date.
- It is not an on sale or clearance item or gift cards.
- Your item must be in the same condition that you received it, new, unopened and unused and in its original plastic seal intact or original packaging.
- You bought the product from our official website and you have the receipt or proof of purchase.
To return your order, please do the following:
- Log in to your account.
- View the order using the "Completed Orders" link under the My Account menu.
- Click the Return Item(s) button.
We will notify you via email with the return label.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Malaysia, shipping your goods may take longer than expected.
The return shipping cost will be borne by you. However, we will pay the return shipping costs if the return is due to our error (ie. you received an incorrect or defective item).
We encourage you to use shipping with tracking service, so that you can be notified once the item has safely arrived back to us.
Please do not return your order without following these procedures or without contacting us first. Unfortunately, we will have to refuse acceptance if this happens.
You can always contact us for any return questions at firstname.lastname@example.org.
Yes, we do. However, it is with terms and conditions. Please visit our Return, Refund & Shipping Policy for detailed information.
To be eligible for a refund, please ensure that:
- You have purchased the product directly from our website at omnibona.com.
- You have returned the items and we have received them.
- You are within the designated timeframe for refunds or replacements, which is 30 days from the date of delivery.
- You have valid proof of purchase, such as an order number or receipt.
We will process your refunds within 2 weeks after we have received the item. The refunds will be returned to the same account you used for the payment. Depending on the bank you use, your refund will normally take 3 to 14 working days to complete.
Unfortunately, you cannot. Only one coupon can be used per order. Coupons cannot be combined with any other offer or discount. Coupons cannot be used on bundles or previous purchases.
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
We do not accept orders on out of stock items. If an item goes out of stock after your order has been placed, we will contact you with your refund information.
If you receive a damaged item, please e-mail email@example.com within 30 days and include your order number, some photos of the damaged item(s), and photos of the box you received.
Upon receiving the request, we will fully examine it and notify you via e-mail within a reasonable time frame regarding whether you are entitled to a refund or a replacement of the damaged item.
Your entitlement to a replacement or a refund is depending on whether the damaged good is due to our error or during delivery.
If you are entitled to a replacement or refund (ie. the damaged item is due to our packaging), we will replace the product or refund the purchase price, using the original method of payment.
ABOUT SHIPPING & RETURNS
You will get free shipping if your order is RM100 and more. If your order is RM100 or above, please use the discount code that is shown on the checkout page.
To qualify for free shipping your product subtotal must be equal to or greater than the free shipping minimum of RM100 and after coupons have been applied. Orders that do not reach the free shipping minimum will see a shipping rate from our shipping partner.
We should send you an email to let you know when your order has been sent. To check the status of your shipment, kindly click the tracking link in the email.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
For now, we do not ship overseas. But we do plan to expand our shipping coverage to South East Asia countries and the rest of the world in the near and far future.
Our 500ml bottle weighs about 543g (0.54kg) and our 50ml bottle around 65g (0.065kg)
Your order will be packed using air-column pillow wrapper(s) to ensure protection and safety in transit.